FAQs
Frequently Asked Questions
What is ORVRA?
ORVRA is an Australian owned engineering and hardware brand specialising in Amazon LEO satellite mounts, installation hardware, and accessories. We design and supply purpose-built solutions to support reliable satellite internet performance in real-world environments.
What products does ORVRA offer?
ORVRA supplies Amazon LEO-specific mounting systems and accessories, including mounts, brackets, poles, electronics, and supporting installation hardware. Our products are designed for residential, mobile, marine, and commercial applications.
Are ORVRA products compatible with Amazon LEO satellite systems?
Yes. All ORVRA products are designed specifically for compatibility with Amazon LEO satellite internet hardware. Each product page includes compatibility information to help ensure you select the correct solution.
Are ORVRA products suitable for harsh environments?
Yes. ORVRA products are engineered for real-world use, including exposure to high winds, UV, vibration, and coastal conditions. Our mounting systems are designed for long-term reliability, not just static or showroom installations.
Do you ship across Australia and internationally?
Yes. ORVRA ships across Australia, New Zealand, and selected international markets. Orders are dispatched from Australia using reliable carriers to ensure fast and predictable delivery.
How quickly are orders dispatched?
Most orders are dispatched within 1–2 business days from our Australian warehouse. Dispatch times may vary during peak periods or for larger orders.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.
Do you offer installation support or advice?
ORVRA provides general installation guidance and product selection support. While we don’t offer on-site installation services, our team can help you choose the right mounting solution and understand installation requirements before purchase.
Are ORVRA products suitable for mobile or marine use?
Yes. Many ORVRA mounts and accessories are designed specifically for mobile, caravan, RV, and marine installations, where vibration, movement, and corrosion resistance are critical considerations.
Do you sell to trade or wholesale customers?
Yes. ORVRA works with installers, integrators, and trade customers. If you’re interested in trade or wholesale purchasing, please contact us with details about your business and typical installation environments.
Are ORVRA products available on Amazon?
Yes. Official ORVRA products are also available through Amazon, providing customers with a familiar purchasing option while receiving genuine ORVRA hardware backed by local expertise and support.
What if I’m unsure which product I need?
If you’re unsure which mounting solution or accessory is right for your setup, we recommend contacting us before purchasing. Choosing the correct hardware upfront helps avoid installation issues later. You can contact us by emailing shop@orvra.com.au
Do ORVRA products come with a warranty?
Yes. ORVRA products are covered by a warranty against manufacturing defects. Warranty terms may vary by product, please refer to individual product pages or contact us for details.
How can I contact ORVRA?
You can contact our team via the Contact Us page on our website or email shop@orvra.com.au. We aim to respond to all enquiries within 1 business day.
Yes. All standard ORVRA mounting kits - including our popular Roof Masts and Wall Brackets - are engineered for the Amazon Leo Pro residential terminal (the 28cm x 28cm model). Our Australian-Tough mounting plate ensures a perfect, secure fit with the Leo Pro's factory base, guaranteeing stability and optimal signal alignment.
The small, lightweight Amazon Leo Nano (18cm x 18cm) can often be used with our standard wall mounts and short poles, but we offer the ORVRA Nano-Spec Adapter for maximum security. This dedicated plate ensures the ultra-compact unit is fixed properly, protecting your portable investment from wind and weather.
We design our products for straightforward installation. Our kits include all necessary rugged spec hardware and a detailed guide. While professional installation is always recommended for roof or electrical work, our mounts feature non-complex designs that make the process manageable for a competent DIY user.
Because ORVRA is Australian Owned and Operated, and we hold all inventory locally, we offer fast, reliable shipping across both Australia and New Zealand. Orders are dispatched quickly, minimising the wait time between receiving your Amazon Leo terminal and setting up your connection.
Absolutely. This is our core commitment. Every ORVRA mount is Australian-Engineered using heavy-duty materials (e.g., galvanised steel or aluminium aloy) to withstand the harsh conditions of the Southern Skies, including coastal salt corrosion, intense UV exposure, and high-wind zones common across Australia and New Zealand.
No. The mounting mechanisms for Amazon Leo and Starlink are different. ORVRA manufactures dedicated, precision-engineered solutions for each service to guarantee a perfect fit and optimal performance. If you require Starlink mounts, please visit our sister brand, SpaceTek.
Yes, we offer a dedicated range of ORVRA Commercial/Ultra-Spec mounts for the larger, enterprise-grade Amazon Leo Ultra terminal (48cm x 76cm). These feature reinforced construction and extended mast options to handle the size and weight of the high-performance system securely on commercial buildings or remote infrastructure.
