Shipping policy
Important Announcement: Shipping Delays Expected During Peak Periods
Due to the high demand during Black Friday, Cyber Monday, and the holiday shopping season, Australia Post and other courier services may experience delivery delays.
Please note that while SpaceTek Group Pty Ltd ensures prompt dispatch from our warehouse, we are not responsible for shipping times once orders leave our facility.
We appreciate your patience during this busy time and recommend ordering early to avoid delays.
Thank you for shopping with SpaceTek Group Pty Ltd!
Shipping Insurance Policy - SpaceTek Group Pty Ltd Australia
The customer/buyer agrees that SpaceTek Group Pty. Ltd. WILL NOT be held liable or responsible in the event of Lost, Stolen or Damaged items during transit.
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Occasionally we may have an office shutdown for holiday and leave however if greater processing times are expected we will post a notification on our website.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at our location in Red Cliffs Victoria. Before placing your order, please call us to make arrangements, your order will be prepared and ready for pick up by appointment. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are by appointment only. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at shop@orvra.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@orvra.com.au.
Our full Refund policy is available to view here!
If you have any further questions, please don't hesitate to contact us at shop@orvra.com.au.
